Returns and Refunds Policy
We expect that you should never need to use this returns policy, however in the unlikely event that any of our products are proven to be faulty or defective, you may return the goods for replacement.
Do not return goods without first discussing with us the reasons and providing photo evidence of the product's fault.
Any return must be made within 14 days of the original purchase date or delivery date.
Any freight costs will be at the client expense.
We do not accept returns of concrete sleepers once dispatched
if at our discretion we choose to accept a return, all returns will incur a 25% restocking fee for sleepers.
Any sold as a second carries no warranty.
Seconds are sold as-is, with no warranty. Use is at the buyer’s risk.
No returns, refunds, or exchanges on seconds or clearance items.
However, Steel Posts may be returned
Items must be unused, uninstalled, and in original condition.
All returns require proof of purchase (receipt or order confirmation).
Custom-cut or special-order steel posts are non-refundable.
all returns will incur a 25% restocking fee for sleepers.
CUSTOMER PICK UP T&C's:
Due to WHS regulations, loading Concrete Sleepers onto cars, vans, station wagons, etc., is prohibited, irrespective of the order's size or quantity. A vehicle suitable for carrying the order must be used, otherwise pickup will not be permitted. Vehicle must be suitable for forklift loading or you may have to manually load the order at your own risk.
*Please be note; our staff is not obligated to assist in hand loading.
Due to WHS regulations, loading Concrete Sleepers onto cars, vans, station wagons, etc., is prohibited, irrespective of the order's size or quantity. A vehicle suitable for carrying the order must be used, otherwise pickup will not be permitted. Vehicle must be suitable for forklift loading or you may have to manually load the order at your own risk.
*Please be note; our staff is not obligated to assist in hand loading.
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